Business in a Box · the roadmap

You do the work.
We do everything else.

Start with your website and hosting (keeping it online). Automatic domain and 15GB mailbox setup is being tested. Next: the work behind the scenes, piece by piece. Here is every piece, and how far along each one is.

Pieces: 65
Parts: 5
Ready to buy: 3
Dates promised: 0

An emerald folded box opening around a clear centre

01 · The problem

Every business starts as an idea.
Then come the tools.

Website
Web address (domain)
Hosting
Email
Bookings
Payments
Invoices
Phone
Reviews
Contacts
Forms
Admin

Separate tools can mean separate logins and separate bills, and none of them is the work you started the business to do.

02 · The box

One box.
Everything behind the business.

Six things every business has to look after, in one account that starts with your website. You do the work your customers pay you for. The box is being built to do the rest; you can start with your website and hosting. Automatic domain and 15GB mailbox setup is being tested.

01Your websiteYour website, web address, hosting and email.
16 pieces
02MoneyPrices, bills, refunds, and what you pay each year.
9 pieces
03CustomersQuestions from customers, notes, and getting back to them.
8 pieces
04Your teamWho can sign in, and what they can do.
11 pieces
05Messages and callsEmails, texts, calls and reminders.
12 pieces
06Getting customersReviews, recommendations, and what's working.
9 pieces

03 · A week with it

A week inside the box.

Six businesses, six days, one account behind all of them. Every piece shows how far along it is today, and where it grows next.

Monday · Your website

Website and hosting available · domain and email being tested

Your site is live.

You picked your trade, a designed site opened, and you made it yours. Hosting keeps your website online. Automatic domain and 15GB mailbox setup is being tested.

Ready to buyBuild your websiteCurrent services
Being testedYour own web addressCurrent services
Being testedEmail with your business nameCurrent services

Pieces in current services, and in parts 1 to 5

Now6
19
2·
31
4·
5·

Illustration

Tuesday · Customers

Planned · not on sale yet, and it may change

A customer gets in touch while you're busy.

Planned: every message from a customer arriving in one place, with a receipt for them, so you can get back to them when your hands are free.

Being testedA message from a customer, with a receiptPart 1
Being testedNotes on every customerPart 1

Pieces in current services, and in parts 1 to 5

Now·
12
23
33
4·
5·

Illustration

Wednesday · Money

Planned · not on sale yet, and it may change

A clear view of what you pay.

Planned: see what checkout will charge before you pay, and everything you pay each year in one list.

Being checkedKnow the price before you payPart 1
PlannedEverything you pay each year, in one listPart 1

Pieces in current services, and in parts 1 to 5

Now·
18
21
3·
4·
5·

Illustration

Thursday · Your team

Planned · not on sale yet, and it may change

A new starter. The right access.

Planned: invite your team with only the access they need, and take it back the day they leave.

PlannedLet your team helpPart 2
Being testedSign in safelyPart 1

Pieces in current services, and in parts 1 to 5

Now·
13
22
3·
42
54

Illustration

Friday · Messages and calls

Planned · not on sale yet, and it may change

The phone rings while you're working.

Being researched: a business number, and help answering calls when you can't. It goes ahead only if it works properly with a person to step in.

Looked intoMake calls from your accountPart 4
Looked intoHelp answering the phonePart 4

Pieces in current services, and in parts 1 to 5

Now·
13
25
3·
44
5·

Illustration

Saturday · Getting customers

Planned · not on sale yet, and it may change

Where your next customers come from.

Planned: real reviews shown with their source, referrals tracked fairly, and the numbers behind what's working.

PlannedReal reviewsPart 3
Being testedRecommend a businessPart 1
Being builtSee what's workingPart 3

Pieces in current services, and in parts 1 to 5

Now·
11
2·
38
4·
5·

04 · How you'll pay

Pay for what you use.
That's where we're heading.

An example: calls your business takes in a month

The ideaYou'd pay for 1 call.

Where it standsProposed. No prices, minimums or limits set yet.

The idea is that you pay for each call you use, and the service grows when your business does. It's a model we're building toward, not a price you can buy today. Today it's the website: websites from £95 GBP, paid once for the site package, with hosting renewing yearly. Package checkout including domain and email is being tested.

05 · How it grows

The box grows with you.

We're building it in five parts, each for a bigger business than the last. Each part should be useful on its own. The order is our plan and may change.

Part 1Get your business goingFor people starting out on their own, or with a small team.
This is the part we're working on now.
Part 2Keep track of your customersFor businesses with more customers and a few people helping.
Planned for after Part 1 is finished and in use. The order may change.
Part 3Do the work with your customersFor businesses running jobs with several people.
Planned for after Part 2. The order may change.
Part 4More places, more peopleFor businesses with a few teams, shops or websites.
We'll look at it after Part 3. Help answering the phone would start with a few people trying it.
Part 5Made to fit bigger businessesFor bigger or special businesses that need things set up just for them.
Agreed one business at a time.

06 · Every piece

Every piece,
and how far along it is.

All 65 pieces, from an idea to ready to buy. Read it the simple way, or switch to Detailed to see the names our team uses.

How to read it

Every piece is somewhere on this path.

It starts as an idea and ends up ready to buy. Tap a stage to see just those pieces. Tap it again to see them all.

ThinkingIs it worth making?

MakingWe're making and testing it.

ReadyPeople can use it.

PartAreaStageSearch65 of 65

Ready to buy today · 6 pieces

Current services

Start with your website and hosting. Domain and email setup are being tested; their stages below show what is ready.

Your website6

Ready to buyBuild your websitePick your kind of business and a designed website opens. Then make it yours.
Ready to buyYour website, onlineWe keep your site online for you (hosting), with the secure padlock in the browser.
Ready to buyHave it built for youAdam's Media designs your site for you, using the same website tools.
Being testedYour own web addressDomain registration and connection are being tested. Automatic purchases are not yet available.
Being testedEmail with your business nameA 15GB mailbox like [email protected]. Automatic setup is being tested and is not yet available.
Being testedMonthly package paymentsPackage checkout including domain and email is being tested and is not yet available.

Part 1 · 26 pieces

Get your business going

See how your website is going, what needs you, and which customer questions still need an answer.

Who it's for: For people starting out on their own, or with a small team.

When: This is the part we're working on now.

Your website9

Being testedMake and change your websiteBuild your site and keep it up to date from your account.
Being testedTake your website with youDownload your website's files, to move them to another hosting service that suits them.
Being testedSee how busy your site isSee how many visits your plan allows, and pick the hosting that fits.
Being testedEmail with your business nameSet up email like [email protected].
Being testedPublish safely, undo mistakesPut changes live safely, and go back to an earlier version if something goes wrong.
Being builtConnect your web addressPoint your web address at your site, and see plainly when it's working.
Being builtKnow how long you can editSee how long you can edit your site and share preview links.
PlannedSee what's working and what needs youOne screen shows what's live and what you still need to do.
PlannedFind the right web addressSearch for a web address (a domain) that suits your business.

Money8

Being checkedKnow the price before you payThe price you see is the price you're charged at checkout.
Being checkedPay once for your bundleSee every included item before you pay. Optional upgrades charge only the difference.
Being testedKeep or stop a service yourselfKeep or stop each service yourself, and see what that means first.
Being testedTrack a refundAsk for a refund and see where it's up to.
Being builtSee everything in your packageYour bundle includes the website, hosting, domain and its mailboxes in one payment.
PlannedEverything you pay each year, in one listSee what you pay for each year, when, and how much.
PlannedHelp paid orders keep movingHelp stop orders getting stuck while we wait to pay a supplier.
PlannedKnow what your plan includesA clear list of what you get with your plan.

Customers2

Being testedA message from a customer, with a receiptWhen a customer gets in touch, they get a message saying it arrived.
Being testedNotes on every customerKeep notes, and the next thing to do, next to each customer.

Your team3

Being testedSign in safelyOnly you, and the people you allow, can get into your account.
Being builtOne place for each businessIf you run more than one business, each one gets its own home.
PlannedA list of your customersKeep your customers' details without giving them a way into your account.

Messages and calls3

Being testedTalk instead of typeSay a question out loud and it turns into text you can fix up.
Looked intoGet the important emailsReceive sign-in codes and service messages by email.
Looked intoKnow if your email arrivedSee whether a message was really delivered, not just sent.

Getting customers1

Being testedRecommend a businessShare your own link to recommend us, and it's clear to everyone that it's a recommendation.

Part 2 · 11 pieces

Keep track of your customers

Keep customer details, notes and reminders to get back to people together, so everyone knows what to do next.

Who it's for: For businesses with more customers and a few people helping.

When: Planned for after Part 1 is finished and in use. The order may change.

Money1

An ideaKeep an eye on message costsSee how many texts and calls you use, and what they cost, to help control spending.

Customers3

PlannedBring your customer list inMove your customers in from another tool, keeping where each one came from and what each person agreed to.
Looked intoReminders to get back to peopleGet reminded to get back to customers at the right time.
An ideaKnow who's following upChoose who on your team looks after each customer.

Your team2

PlannedLet your team helpInvite the people who work with you, and choose what each one can see and change.
PlannedHelp that can see what you seeOur support team can look at your account to help you, but can't change anything.

Messages and calls5

Being builtSend email as your businessEmails go out under your business name, so people can trust they're from you.
Looked intoCustomer messages togetherRead and answer messages from the services we can connect to, in one place.
Looked intoText remindersSend text reminders to customers who said yes to them.
Looked intoCheck a phone number is realCheck a number before you use it, to help cut down unwanted messages.
Looked intoSend news to people who askedEmail or text customers who asked to hear from you, with an easy way to say stop.

Part 3 · 12 pieces

Do the work with your customers

Jobs, quotes, designs and approvals, all next to the customer they're for.

Who it's for: For businesses running jobs with several people.

When: Planned for after Part 2. The order may change.

Your website1

An ideaLook after several websitesRun more than one website under one business.

Customers3

Being builtKeep track of jobsPlan a job, its steps, and when each part is due.
PlannedApprove quotes and designsYour customer says yes to the exact quote or design, and you both keep a record.
An ideaBookingsCustomers book a time with you, and it goes in your calendar.

Getting customers8

Being testedSee what you've earnedPartners see what they've earned, what's being paid, and what's been taken back.
Being testedUseful tools, useful offersFree calculators on GlobalCalc may show services that could help, without getting in the way.
Being builtSee what's workingSee how many people visited, got in touch, and became customers.
PlannedA free list for partnersPartners can keep track of up to 25 people they've referred.
PlannedPartner newslettersPartners can send updates to people who asked for them.
PlannedReal reviewsShow real reviews, with where each one came from.
An ideaMore room for partnersPartners could pay for a bigger customer list, in the same place.
An ideaMade for your kind of businessWords and steps that fit your trade.

Part 4 · 6 pieces

More places, more people

Give each place and team the right access, and more ways to talk to customers.

Who it's for: For businesses with a few teams, shops or websites.

When: We'll look at it after Part 3. Help answering the phone would start with a few people trying it.

Your team2

An ideaMore than one locationIf you have more than one shop or office, give each one the right access.
An ideaLet routine jobs run themselvesSet simple jobs to happen on their own: only the ones you've approved.

Messages and calls4

Looked intoMake calls from your accountCall customers from your business account.
Looked intoHelp answering the phoneBeing looked into: a helper that answers simple calls when you can't, with a real person to step in.
Looked intoWhatsAppTalk to customers on WhatsApp, if that's what they like to use.
Looked intoPicture messagesSend texts with pictures and buttons, on phones that support them.

Part 5 · 4 pieces

Made to fit bigger businesses

Links to their other software, and service agreed with each one.

Who it's for: For bigger or special businesses that need things set up just for them.

When: Agreed one business at a time.

Your team4

Looked intoConnect your other softwareFor bigger businesses: link us to the other software they use.
An ideaService agreed with youFor bigger businesses: agree how fast things should run, and how service and data would be put back after a problem.
An ideaConnected equipmentBeing looked into: keeping an eye on machines and equipment from your account.
An ideaMore time-saving ideasBeing looked into: other ideas we've collected for saving you time.

The detailed view: each piece with the name our team uses, its ID, its part (with the code we use inside the team, Z1 to Z5) and its stage. Download the detailed roadmap (PDF)

All 65 pieces, with their area, part, stage and ID
				ID
Build your websiteWebsite builder	Your website	Current services	Ready to buy8 of 8 · Available	today0
Your own web addressDomain registration	Your website	Current services	Being tested5 of 8 · Built, in test	today1
Your website, onlineManaged hosting	Your website	Current services	Ready to buy8 of 8 · Available	today2
Email with your business nameBusiness email	Your website	Current services	Being tested5 of 8 · Built, in test	today3
Monthly package paymentsAll-in-One monthly	Your website	Current services	Being tested5 of 8 · Built, in test	today4
Have it built for youCustom design by Adam's Media	Your website	Current services	Ready to buy8 of 8 · Available	today5
Sign in safelyUser identity verification · Sign in safely and manage access	Your team	Part 1 · Z1	Being tested5 of 8 · Built, in test	C001
One place for each businessBusiness workspace and switcher · One home for each business	Your team	Part 1 · Z1	Being built4 of 8 · Building	C002
Let your team helpMembership roles and invitations · Invite your team with the right access	Your team	Part 2 · Z2	Planned3 of 8 · Designed	C003
Help that can see what you seeAdmin view as customer · Get help through a secure, read-only support view	Your team	Part 2 · Z2	Planned3 of 8 · Designed	C004
A list of your customersContacts versus authenticated users · Keep customer contacts separate from account access	Your team	Part 1 · Z1	Planned3 of 8 · Designed	C005
Make and change your websiteWebsite builder and editor · Create and update your website	Your website	Part 1 · Z1	Being tested5 of 8 · Built, in test	C006
Take your website with youDownload portable website · Take your website files with you	Your website	Part 1 · Z1	Being tested5 of 8 · Built, in test	C007
See what's working and what needs youLaunch status and next action · Know what is live and what needs your attention	Your website	Part 1 · Z1	Planned3 of 8 · Designed	C008
Find the right web addressDomain registration routing · Find a domain that fits your business	Your website	Part 1 · Z1	Planned3 of 8 · Designed	C009
Connect your web addressDomain connection and custom hostname · Connect your domain with a clear status	Your website	Part 1 · Z1	Being built4 of 8 · Building	C010
See how busy your site isHosting visitor allowance · See your usage and choose the right hosting	Your website	Part 1 · Z1	Being tested5 of 8 · Built, in test	C011
Email with your business nameMailbox provisioning and setup · Set up email at your own domain	Your website	Part 1 · Z1	Being tested5 of 8 · Built, in test	C012
Know how long you can editEditor windows and share-link expiry · Know your editing and sharing window	Your website	Part 1 · Z1	Being built4 of 8 · Building	C013
Look after several websitesMulti-site business portfolio · Manage several websites under one business	Your website	Part 3 · Z3	An idea1 of 8 · Exploring	C014
Publish safely, undo mistakesSafe upload publish and restoration · Publish safely and restore your website	Your website	Part 1 · Z1	Being tested5 of 8 · Built, in test	C015
Know the price before you payCanonical price quote and parity · Know your price before checkout	Money	Part 1 · Z1	Being checked6 of 8 · In review	C016
See everything in your packageOrder and charge grouping · See related charges as one purchase	Money	Part 1 · Z1	Being built4 of 8 · Building	C017
Pay once for your bundleSingle-payment package policy · A bundle is one payment; optional upgrades charge only the difference.	Money	Part 1 · Z1	Being checked6 of 8 · In review	C018
Keep or stop a service yourselfSubscriptions and cancellation · Manage renewals and cancel your services	Money	Part 1 · Z1	Being tested5 of 8 · Built, in test	C019
Everything you pay each year, in one listRenewals and paid-price record · See yearly renewals in one timeline	Money	Part 1 · Z1	Planned3 of 8 · Designed	C020
Track a refundRefund calculation and execution · Track your refund request and its outcome	Money	Part 1 · Z1	Being tested5 of 8 · Built, in test	C021
Help paid orders keep movingSupplier funding and fulfilment · Keep paid orders moving toward delivery	Money	Part 1 · Z1	Planned3 of 8 · Designed	C022
Keep an eye on message costsUsage allowances and overage · Control communication costs	Money	Part 2 · Z2	An idea1 of 8 · Exploring	C023
Know what your plan includesCapability entitlement version · Understand what your plan includes	Money	Part 1 · Z1	Planned3 of 8 · Designed	C024
A message from a customer, with a receiptEnquiry verification and intake · Send an enquiry and receive confirmation	Customers	Part 1 · Z1	Being tested5 of 8 · Built, in test	C025
Notes on every customerContact list notes and next action · Keep contact notes and next steps together	Customers	Part 1 · Z1	Being tested5 of 8 · Built, in test	C026
Know who's following upPipeline assignments and stages · Know who is following up	Customers	Part 2 · Z2	An idea1 of 8 · Exploring	C027
Bring your customer list inStaged import dedupe and export · Bring customer records in with consent intact	Customers	Part 2 · Z2	Planned3 of 8 · Designed	C028
Reminders to get back to peopleTasks and reminders · Keep follow-ups on track	Customers	Part 2 · Z2	Looked into2 of 8 · Researched	C029
Keep track of jobsProject briefs and milestones · Follow project briefs and milestones	Customers	Part 3 · Z3	Being built4 of 8 · Building	C030
Approve quotes and designsVersioned quote and design approval · Approve the right quote and design	Customers	Part 3 · Z3	Planned3 of 8 · Designed	C031
BookingsBookings and calendar adapter · Coordinate bookings and appointments	Customers	Part 3 · Z3	An idea1 of 8 · Exploring	C032
Get the important emailsTransactional email transport · Receive verification and service messages	Messages and calls	Part 1 · Z1	Looked into2 of 8 · Researched	C033
Know if your email arrivedEmail delivery lifecycle and suppressions · Know whether a message was delivered	Messages and calls	Part 1 · Z1	Looked into2 of 8 · Researched	C034
Send email as your businessEmail-domain authentication and reputation · Send under your verified business identity	Messages and calls	Part 2 · Z2	Being built4 of 8 · Building	C035
Customer messages togetherAPI inbox threads and replies · Keep supported conversations together	Messages and calls	Part 2 · Z2	Looked into2 of 8 · Researched	C036
Text remindersSMS status and reminders · Send reminders with permission and clear limits	Messages and calls	Part 2 · Z2	Looked into2 of 8 · Researched	C037
Check a phone number is realPhone Verify and number lookup · Verify contact routes and reduce abuse	Messages and calls	Part 2 · Z2	Looked into2 of 8 · Researched	C038
Send news to people who askedMarketing templates and unsubscribe · Message people who have given permission	Messages and calls	Part 2 · Z2	Looked into2 of 8 · Researched	C039
Make calls from your accountWebRTC and business calling · Make supported calls from your business workspace	Messages and calls	Part 4 · Z4	Looked into2 of 8 · Researched	C040
Help answering the phoneAI receptionist and human escalation · Explore assisted answering with a human fallback	Messages and calls	Part 4 · Z4	Looked into2 of 8 · Researched	C041
WhatsAppWhatsApp messaging and calls · Connect through supported WhatsApp services	Messages and calls	Part 4 · Z4	Looked into2 of 8 · Researched	C042
Picture messagesRCS and MMS · Send richer messages where supported	Messages and calls	Part 4 · Z4	Looked into2 of 8 · Researched	C043
Talk instead of typeDictation and transcription · Turn speech into editable enquiry text	Messages and calls	Part 1 · Z1	Being tested5 of 8 · Built, in test	C044
Recommend a businessAffiliate attribution and referral link · Recommend a business transparently	Getting customers	Part 1 · Z1	Being tested5 of 8 · Built, in test	C045
A free list for partners25-lead free partner CRM · Track partner leads within agreed limits	Getting customers	Part 3 · Z3	Planned3 of 8 · Designed	C046
More room for partnersPaid partner CRM capacity · Expand your partner workspace	Getting customers	Part 3 · Z3	An idea1 of 8 · Exploring	C047
Partner newslettersPartner newsletters under own sender · Keep permissioned partner relationships connected	Getting customers	Part 3 · Z3	Planned3 of 8 · Designed	C048
See what you've earnedCommissions recurring fees payouts · See earned, payable and reversed commissions	Getting customers	Part 3 · Z3	Being tested5 of 8 · Built, in test	C049
Real reviewsReviews aggregation and requests · Show real feedback with its source	Getting customers	Part 3 · Z3	Planned3 of 8 · Designed	C050
See what's workingAnalytics and source attribution · Understand visits, enquiries and outcomes	Getting customers	Part 3 · Z3	Being built4 of 8 · Building	C051
Useful tools, useful offersGlobalCalc sponsorship and house loop · Discover relevant services while using useful tools	Getting customers	Part 3 · Z3	Being tested5 of 8 · Built, in test	C052
Made for your kind of businessTrade business profiles and terminology · Shape shared workflows around your trade	Getting customers	Part 3 · Z3	An idea1 of 8 · Exploring	C053
More than one locationBranch and location permissions · Connect locations with the right permissions	Your team	Part 4 · Z4	An idea1 of 8 · Exploring	C064
Let routine jobs run themselvesConfigurable workflow automation · Automate approved business tasks within clear limits	Your team	Part 4 · Z4	An idea1 of 8 · Exploring	C065
Connect your other softwareEnterprise identity external APIs · Connect the systems your organisation needs	Your team	Part 5 · Z5	Looked into2 of 8 · Researched	C066
Service agreed with youData placement partitioning recovery contracts · Agree the performance and recovery your business needs	Your team	Part 5 · Z5	An idea1 of 8 · Exploring	C067
Connected equipmentIoT equipment asset/connectivity module · Explore connected equipment and remote operations	Your team	Part 5 · Z5	An idea1 of 8 · Exploring	C068
More time-saving ideasFlowSuite-derived productivity features · Explore recovered ideas for more productive work	Your team	Part 5 · Z5	An idea1 of 8 · Exploring	C069

The promise