Support · Australia

Support

Version 25 August 2026 · Veloċi by Adam's Media Services

Both say the same thing. The full version is the one that governs; it is on this page whether or not you switch to it.

Talk to a person

Email [email protected] from the address you ordered with, and include your order code if you have one.

We answer within one business day, Sydney time. There's no ticket robot and no tier one.

Veloċi by Adam's Media Services ABN 85 603 545 722 · Suite 17, 89-97 Jones Street, Ultimo NSW 2007, Australia [email protected]

What you need	Where to go
Your build, invoices, renewals or a refund	Your account: everything is there, with the exact refundable amount beside each item
Cancel a monthly plan	Your account → Billing. Cancelling stops the next charge; what you have paid for continues to the end of that billing period
Stop hosting, a mailbox or a domain	Nothing to cancel: they never charge again unless you choose to renew them
Change a domain's details	Your account → Domains, or email us and we'll do it
Report a site we host	Report abuse or copyright
A question about your data	Privacy, or just email us

A reply from a person within one business day.
Approved refunds reach your card in 5–10 business days, in the currency you paid.
If we broke it, we fix it or you get that part of your money back. That's the refund policy, not a slogan.

Email [email protected] from the address you ordered with, and include your order code if you have one.

We answer within one business day, Sydney time. There's no ticket robot and no tier one.

Veloċi by Adam's Media Services ABN 85 603 545 722 · Suite 17, 89-97 Jones Street, Ultimo NSW 2007, Australia [email protected]

What you need	Where to go
Your build, invoices, renewals or a refund	Your account: everything is there, with the exact refundable amount beside each item
Cancel a monthly plan	Your account → Billing. Cancelling stops the next charge; what you have paid for continues to the end of that billing period
Stop hosting, a mailbox or a domain	Nothing to cancel: they never charge again unless you choose to renew them
Change a domain's details	Your account → Domains, or email us and we'll do it
Report a site we host	Report abuse or copyright
A question about your data	Privacy, or just email us

A reply from a person within one business day.
Approved refunds reach your card in 5–10 business days, in the currency you paid.
If we broke it, we fix it or you get that part of your money back. That's the refund policy, not a slogan.

Partner programme

That's the Starter bundle fee. They pay the same, and we never pay for reviews.