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Help · Australia
Tap a question. Prices are in Australian dollars.
The website is paid once: Starter $149, Business $349, Growth $489.
Hosting is from $109 a year flat. Business and Growth include Basic hosting for the first year.
Business email A$79 a year. Extra mailboxes A$69–A$29 each, by volume on one domain.
| 1st mailbox | A$79 a year |
|---|---|
| 2nd to 4th | A$69 a year |
| 5th to 9th | A$59 a year |
| 10th to 24th | A$49 a year |
| 25th to 49th | A$39 a year |
| 50th to 99th | A$34 a year |
| 100th onward | A$29 a year |
A domain is priced when you search for it.
Automatic .com.au registration is not yet available.
You don't need any of them to keep the site file you bought. Prices and plans
We email the address you paid with as soon as the payment is confirmed. That email holds your access link.
It opens your exact site, already unlocked, on any device: edit anything, and download your site files from the toolbar. Keep that email.
Bought the website on its own? It isn’t on the internet until it has a domain and hosting, and the email links straight to choosing them.
If you bought a domain, hosting or mailboxes, we email you again when they are ready.
Everything you bought is also in your account.
Anything we fail to deliver is refunded in full.
Change your mind about the website package and the scale applies: 90% in the first 72 hours, about 30% at day 30, sliding to zero at the 60-day mark. Day 60 is absolutely zero.
Domains, hosting, email and ad spend are cut to fit you and paid to suppliers the moment they’re cut: like cloth cut to measure, they can’t go back on the roll (100% before the cut).
To ask, sign in.
Your account, Billing, Request a refund: your order email and a code, no password. Every paid item is listed with its exact refundable amount.
We answer within 1 business day; approved refunds reach your card in 5–10 business days, in the currency you paid. Approval ends the refunded service.
A domain stays yours.
Not unless you choose it. Hosting, domains and mailboxes are yearly, and each one renews only if you renew it: nothing yearly renews silently.
About 30 days before one is due, we email you its renewal date and price.
Renew it in your account, under Billing, with your saved card or any card. Hosting renews at the price you paid.
If you do nothing, the service lapses on that date. When hosting lapses we keep your site online for 7 more days, then it shows a “temporarily offline” page.
Nothing is deleted, and renewing brings it back online.
The one thing that charges on a schedule is the All-in-One monthly plan, and only if you start one in your account. It is charged every month until you cancel it there; the plan ends when the month you have paid for ends.
Open your account and enter the email you ordered with.
We email you a 6-digit code. It works once, for 15 minutes.
There is no password to remember. You can set one in your account later if you prefer, and email codes always work.
No email? Check your spam folder, then ask for a new code.
If you may have paid with a different address, sign in with that one.
Every way back into your account, including what to do if your email address has changed.
In your account, under Billing, paid items carry a Receipt button.
A few payments don’t have one there yet: ask us and we’ll send it.
The checkout and receipt identify the seller and show applicable tax.
Yes. After payment you can download your whole site as one HTML file, any time.
For as long as you host with us the editor stays open: no window, no second bill.
A domain you buy through us is registered in your name, not ours. To move it to another provider, ask us for its transfer code.
A mailbox has 15GB at your own domain. Buy mailboxes in the builder, in a bundle or added to hosting.
Business email A$79 a year. Extra mailboxes A$69–A$29 each, by volume on one domain.
| 1st mailbox | A$79 a year |
|---|---|
| 2nd to 4th | A$69 a year |
| 5th to 9th | A$59 a year |
| 10th to 24th | A$49 a year |
| 25th to 49th | A$39 a year |
| 50th to 99th | A$34 a year |
| 100th onward | A$29 a year |
When a mailbox is ready, we email you its settings for Outlook, Apple Mail, Gmail or any other mail app. We never email passwords.
New Growth website-only purchases include one 15GB mailbox for the first year.
Email [email protected] from the address you ordered with, and include your order code if you have one. Or raise a ticket in your account.
A person answers within one business day, Sydney time.
Support lists the fastest route for common things.
We answer within one business day, Sydney time.
Want to help us improve Veloċi? Try a measured visit: use the site as normal, then answer five quick questions.
Partner programme
That's the Starter bundle fee. They pay the same, and we never pay for reviews.