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Refund policy · New Zealand · version 23 August 2026

Refunds, in plain English.

Anything we fail to deliver comes back in full. Everything else follows two simple ideas: what’s made for everyone slides, and what’s cut to fit you is final.

90% in the first 72 hoursZero at day 60, absolutelyExact amount shown before you askConsumer Guarantees Act applies

Our promise: every page, every plan, every market

Anything we fail to deliver is refunded in full.

A page, a feature, the whole site. If it’s broken and we can’t fix it, that item comes back. Any day, no scale, no questions about how long you’ve had it. Consumer law says so, and so do we.

The whole policy, in five lines

What this means

Five lines, and they are the whole policy.

  • If we fail to deliver — it’s broken and we can’t fix it — you get that item back in full.
  • Change your mind about the website package and the scale applies: 90% in the first 72 hours, about 30% at day 30, sliding to zero at the 60-day mark. Day 60 is absolutely zero.
  • No law makes us do that. The scale is good faith, because life changes and spur-of-the-moment happens.
  • Domains, hosting, email and ad spend are cut to fit you and paid to suppliers the moment they’re cut: like cloth cut to measure, they can’t go back on the roll (100% before the cut).
  • “It’s not what I hoped” or “I never got around to it” is a change of mind, not a fault: the same as a gym membership you didn’t use.

Why we do this

So the next idea is easy.

Hardly anyone lands the right business on the first go. Everything on this page is built for the person still finding theirs: the prices, the scale, the platform behind it.

The pivot

Pivoting is the work, not the failure

  • Most people run a few completely different businesses before one clicks: new offer, new customers, new prices. Startups call it pivoting, and every round teaches something the last one couldn’t.
  • Music lessons this spring, dance classes by summer, painting services next year. Some people pivot every few months, and we’re built for exactly that person.
  • We’re on your side for the experiments. We’re not hoping you fail. We’re planning for your next pivot.
A hundred hats

Nobody learns a hundred hats at once

  • Starting out, you’re the marketer, the bookkeeper, the salesperson and the builder, all in the same week.
  • However many hats you can learn at a time is the right number. We’re here for the rest, for as long as it takes.
The kernel

Every business starts as a kernel

  • Like a farm, not every kernel becomes the harvest. But keep planting, cheaply, and one of them will.
  • We want to nurture yours from the first day and still be there all the way: the planting, not just the harvest.
Priced to retry

A lunch out, not a lease

  • Most companies treat a website as a once-off sale: spend thousands, and if the idea doesn’t land you walk away burnt, never wanting to try again. We’re built the other way. It’s why we keep the cost as low as we can.
  • The scale isn’t there because we value the work less. We value it enormously. It’s there because “this wasn’t the one” happens, and stepping away shouldn’t cost you the next attempt.
  • We’re also working out how to trade one site in for the next on the same sliding idea: an exchange, not refund-and-start-again.
Where this is going

One shop, from zero to the business you envision

  • Over the next couple of years we’re building the rest of the platform: help making your ads, sharper copy on your pages, plain-spoken courses on marketing, hiring and running the business, and in time the books too.
  • The goal is every service a small business needs in one shop, instead of a thousand providers. We’ll publish the roadmap as each piece lands.
  • The longer story, and a box to send us your own ideas, lives at veloċi.com/why.

What comes back, item by item

Two groups. Two rules.

Your account shows the exact figure beside every item before you ask for anything.

Made for everyone · the sliding scale

The website and its upgrades.

  • The builder and its designs exist before you arrive, so a change of mind gets money back, on the scale.
  • No law requires this scale; it exists in good faith, because plans change.
First 72 hours90%Day 781.1%Day 1465.6%Day 2150%Day 3030%Day 4515%Day 60 on0

Website package

DIY Starter, Business or Growth, e.g. Business $479

90%first 72 hours: the “I made a mistake” window≈30%day 30: 65.6% at day 14, 15% at day 450day 60 on: absolutely zero
  • Having access is using it: the scale counts days, not whether you published.
  • The website was ready and handed over the moment you paid.

Plan upgrade

Pay-the-difference upgrades

90%first 72 hours≈30%day 30, counted from the day you upgraded0day 60 on
  • Follows the package it upgrades: same slide, same days.

Cut to fit you · gone once cut

Domains, hosting, email, ad spend.

  • These are cut to your order and paid to suppliers at that moment: a name registered to you, a year switched on for you, mailboxes created for you.
  • Like cloth cut to measure, they can’t go back on the roll.
  • Before the cut, it’s 100%: a name never registered or a mailbox never created comes back in full.

Domain registration

e.g. .com $25

Cut whenthe name is lodged with the registry, in your name, usually within minutes100% if the name was never registered
0after the cut
  • The name stays yours for the whole term; we hand over the transfer code whenever you ask.

Managed hosting

A year, e.g. Basic $119

Cut whenit's provisioned, the moment you buy it
0after the cut
  • The year is paid to our provider at that instant; it runs to its end and never renews unless you choose to.

Business email

Per mailbox per year, e.g. $87

Cut whenyour mailboxes are created100% if setup fails and no mailbox was created
0after the cut
  • Created and paid to our provider the instant they're set up.

Included with your package

The first hosting year on Business and Growth, and any bundled mailbox

Cut whenthe moment you pay
0after the cut
  • Part of the package price, not a separate refund: straight to zero, no discount, no credit.

Domain renewal

Any term

Cut whenthe extra year is lodged with the registry100% within 14 days, if not yet lodged
0after the cut
  • Same as a registration once lodged.

Hosting or email renewal

A further year

Cut whenthe renewed year begins100% within 14 days of paying, while it hasn't started
0after the cut
  • Same as the first year: paid to the provider the moment it starts.

Advertising spend

Any budget we pass to Google, Meta or Bing for you

Cut whenthe ads run
0after the cut
  • Spent as it runs; a management fee, if we ever charge one, follows the services rule.

All-in-One monthly

  • Cancel any time, online, with one typed word: the paid month runs to its end.
  • Past months are never refunded.

Custom Design

  • Per your project agreement.
  • Completed milestones are paid for; unstarted milestones are refundable.

One order, four moments

The same order, asked for on four different days, in New Zealand dollars.

A DIY Growth site with a .com, its included hosting year and one mailbox.

What you paid · $831.00 in totalDay 2Day 20Day 45Day 60
DIY Growth · $719the website: 90% → 52.2% → 15% → 0% on the scale$647.10$375.48$107.85$0.00
.com domain · $25cut on day 0: registered in your name; yours to keep or transfer$0.00$0.00$0.00$0.00
Hosting year (comes with Growth) · includedcut on day 0: part of the package, straight to zero$0.00$0.00$0.00$0.00
One mailbox · $87cut on day 0: created and paid to our email provider$0.00$0.00$0.00$0.00
Back to your cardthe rest stays with the suppliers it was paid to$647.10$375.48$107.85$0.00
  • Approval ends editing and hosting for that website; files you downloaded are to be deleted.
  • The domain is yours to keep or transfer. It never needs us.
  • On day 1 the Growth line is 90% ($647.10); on day 30 it’s 30% ($215.70); at the 60-day mark, zero.

How to ask

Five steps, one typed line.

No forms to print, no waiting on hold. About two minutes, the same on a phone.

Step 1

Sign in

Your account, Billing, Request a refund: your order email and a code, no password. Every paid item is listed with its exact refundable amount.

Step 2

Tick what you want back

The figure beside each item updates as you tick: what comes back, what stays, and why, in one sentence each.

Step 3

Tell us why, in your words

Changed your mind, something is broken, or charged by mistake, plus a sentence or two. A fault is looked at first: if we couldn’t deliver, these amounts don’t limit what you’re owed.

Step 4

Type the confirmation

You type REFUND and your order code, the way you’d confirm deleting something that matters. We keep the time, the policy version and the address it came from.

Step 5

Money back

We answer within 1 business day; approved refunds reach your card in 5–10 business days, in the currency you paid. Approval ends the refunded service. A domain stays yours.

Rather email? [email protected] from your order email, with your order code. Same rules, same person.

What you agree to at checkout

One tick, before you pay.

  • At checkout you tick one line: make my package available now, and I've read the refund policy.
  • Each cut-to-fit item carries its own one-line acknowledgment when you add it: register this name now, the fee is final once lodged; set this service up now, it’s paid to our provider at that moment.
  • We record the time, the policy version and the IP address with each acknowledgment: it’s what your account shows you at refund time, and what your bank receives if a payment is disputed.

Your rights in New Zealand

Your rights under the Consumer Guarantees Act.

Two layers: the Act's guarantees, and goodwill we add on top.

Guarantees

Reasonable care and skill, fit for purpose

  • Under the Consumer Guarantees Act 1993 our services must be carried out with reasonable care and skill and be fit for their purpose.
  • A failure that can be fixed, we fix.
  • A failure that can't be fixed, or is substantial, lets you cancel and be refunded for what hasn't been provided, plus reasonably foreseeable loss.
  • The Act lets suppliers contract out for business customers; we don't: these guarantees apply to every Veloċi customer.
Change of mind

Not owed by law, given in good faith

  • Neither the Consumer Guarantees Act nor the Fair Trading Act 1986 requires a change-of-mind refund.
  • The sliding scale is Veloċi's own goodwill, on top of your rights.
Cut to fit

Why domains, hosting and email don't come back

  • Registered domains, switched-on hosting and created mailboxes are cut to your order and paid to suppliers at that moment.
  • Cut cloth doesn't go back on the roll. But the guarantees above still apply if it's faulty, and it's 100% before the cut.
GST

A refund returns what you paid

  • No tax is added to your price, so a refund returns exactly what you paid.
Help

Commerce Commission, Consumer Protection

  • comcom.govt.nz and consumerprotection.govt.nz explain your options, including the Disputes Tribunal.

Disputes and chargebacks

Talk to us before your bank.

  • You always keep the right to dispute a charge with your bank. Nothing here takes it away.
  • A dispute takes weeks and freezes the payment; we answer within a business day and pay approved refunds in 5–10.
  • If a charge is disputed, your bank receives the order record: what you bought, the acknowledgments you accepted (time, policy version, IP address), when your access link was opened, and what was cut for you.
  • A chargeback on top of an agreed or paid refund is a double refund, and we contest it.

The fine print

The fine print, in plain English

Good faith, in writingNo law in your market requires a change-of-mind refund beyond your rights section above. The scale exists because plans change: goodwill, not obligation. And where any law sets a different rule for a window of time, that law is the rule: goodwill never overrides it.
Cut to fitA domain in your name, a hosting year switched on, mailboxes created, all tailored to your order and paid to suppliers at that instant. Before the cut: 100%. After: the cloth doesn’t go back on the roll.
Day 60 is zeroThe scale slides a little every day and lands on zero exactly as day 60 begins: at 59 days and 23 hours a whisker remains; from the 60-day mark it is 0, definitively.
Currency and exchangeRefunds are made in the currency you paid, for the amount shown; your bank’s exchange rate and fees on the way back are the bank’s.
Processing feesWe absorb the card-processing fee on a refund. Nothing is deducted for it.
TaxesNo tax is added to your price, so a refund returns exactly what you paid.
TimingWe answer within 1 business day; approved refunds usually show on your card within 5–10 business days.
Partner feesA refunded sale reverses the partner fee it earned, never what you get back.
Policy versionsThe version you accepted at checkout applies to that purchase; this one is 23 August 2026.
Contact[email protected] · Adam’s Media, the company behind Veloċi · Sydney, Australia.

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Sign in to your account, where every amount is shown before you ask, or email [email protected] from your order email.

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Partner programme

Know a business that needs a website? We pay you $97 when they buy.

Every business finds Veloċi somewhere: an ad, a search, a friend. We'd rather pay the friend. The fees are our advertising budget, paid to the person who brought the customer instead of to Meta, Google or Bing: $36 to $182 a package, plus hosting and mailbox fees every year they stay. The customer pays the same price either way, every partner must say so wherever their link appears, and we never pay for a review.

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